Frequently Asked Questions
Shipping and Delivery
What does your packaging look like? Will prices be included?
Our packaging arrives discreetly without any Orostad logos on the exterior, perfect for surprises. There are no price tags on items or packing slips.
Opting for gift wrapping adds an elegant touch with ribbon-tied jewellery boxes, allowing you to take a peek inside before gifting!
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location.
Returns and Exchanges
What is your return policy?
Enjoy a hassle-free return policy. Simply return your item within 10 days for a full refund or exchange, provided it's in its original condition and packaging.
How do I initiate a return or exchange?
Contact our customer support team, who will guide you through the process and provide a return shipping label if needed.