Jewelry Care and Warranty

We offer a 1 year warranty to take care of your item if any breakage or damage occurs. Our warranty excludes coverage due to wear and tear and/or negligence. 

Please note our warranty does not cover any lost items or jewelry that has been handled by third-party jewelers. Only items purchased directly from our website and stores are covered by our warranty.

 

OROSTAD WARRANTY

At OROSTAD, we take immense pride in the craftsmanship of our jewelry and in ensuring your complete satisfaction with every purchase. Our commitment is to make every step of your shopping experience a joyful one. Below, you'll find details regarding our warranty policies across different jewelry categories. Should you have any queries, please don't hesitate to reach out to us! Our dedicated customer service team is on hand to assist you promptly and address any concerns you may have.

We uphold stringent standards of quality control, with each piece meticulously inspected by our skilled artisans before leaving our workshop. Within the first year of your purchase, we provide complimentary services such as resizing for eligible styles, tightening of diamonds or stones, and reshaping of rings. In the unlikely event of a repair issue stemming from a manufacturing defect, OROSTAD will cover all associated repair or replacement costs. Additionally, we will replace any side or accent diamonds that may become dislodged due to such defects.

Kindly note that our warranty does not extend to lost items or jewelry that has been handled by third-party jewelers. Furthermore, it does not cover damages resulting from normal wear and tear or negligence. Should you encounter any issues with your purchase at any time, please don't hesitate to contact us at hello@orostad.com.

  1. What does the jewelry warranty cover and for how long?

    • The jewelry warranty covers manufacturing defects and craftsmanship issues for a period typically lasting one year from the date of purchase.

  2. What services are included in the warranty?

    • Services included in the warranty may vary but commonly include complimentary resizing, tightening of stones, and repairs for manufacturing defects.

  3. Are there any limitations or exclusions to the warranty coverage?

    • Limitations and exclusions may include damages due to normal wear and tear, negligence, or unauthorized repairs by third-party jewelers.

  4. How do I request warranty service or repairs?

    • Warranty service or repairs can be requested by contacting our customer service team either online or by phone.

  5. Do I need to register my jewelry for warranty coverage?

    • Registration may be required for warranty coverage, depending on the specific terms of the warranty.

  6. Does the warranty cover accidental damage or loss?

    • The warranty does not cover accidental damage or loss, but we offer repair services for a fee.

  7. Can I have my jewelry repaired or serviced by a third-party jeweler without voiding the warranty?

    • Repairs or services performed by unauthorized third-party jewelers will void the warranty, so we recommend using our authorized repair centers.

  8. Are there any specific care instructions I should follow to maintain the warranty coverage?

    • Follow our care instructions, including proper cleaning and storage, to maintain the warranty coverage.

  9. What documentation do I need to provide for warranty service?

    • Documentation required for warranty service may include proof of purchase and any relevant warranty certificates.